General Disclaimer
Café Monet is a small family owned business and we do everything we can to ensure your creative masterpiece turns out perfect, but there are times when some things are out of our control.
If a piece you create is damaged or broken due to kiln or employee error Café Monet will replace the piece free of charge. Any reasons outside of Café Monet’s control such as accidental breakage in transport or another patron are dealt with on a case by case basis.
Security Cameras
Cameras are in place for quality control and insurance purposes. Please be advised that cameras operate and record 24/7 and are regularly reviewed by management.
Social Media and Content Capturing
Cafe Monet staff are directed to capture content of our customers enjoying their time in the studio and other interesting and engaging content. By agreeing to our terms and conditions you’re agreeing for Cafe Monet staff to intentionally or unintentionally capture and use your image, likeness, and creative creations for content across all social media platforms.
Paint Your Own Pottery
Main studio reservations are limited. A reservation with more members than the stated number on the reservation may be held at a different time of day or day of week. ANY PARTIES EXCEEDING 7 PEOPLE MUST BOOK A PARTY ROOM TIMESLOT. If they do not then Cafe Monet can not be asked to accommodate, in any notice, for multiple tables in the main seating area. PYOP customers will be notified that their creation will be ready one week after completion but will not be called when their pottery is ready for pick up. Once PYOP pottery is complete it is held for up to 30 days before being removed from store front shelves. After an additional 30 days the pottery will be donated at Café Monet’s discretion with no refund, store credit, or replacement offered to customers for pottery abandonment.
Parties
All Parties in PYOP are subject to cleaning fees that are determined by management upon check out. Parties are also subject to an automatic gratuity of 18%, either at check out or via invoice, if applicable (email management for details). Reservation fees are not refundable, transferable or subject to store credit in any capacity.
Full Studio rentals are subject to minimum pottery to be painted of 20 items at average cost (evaluated at the time of booking) + an 18% gratuity after reservation fees are paid. Hours of operation for full studio rentals vary however hours will be before posted opening time or one hour of open hours + one hour after posted closing time. Reservation fees are not refundable, transferable or subject to store credit in any capacity.
All parties are checked out and picked up under one contact person’s information for checkout, tracking and pick up needs. If members of your party wish to check out under their own name then they are responsible for picking up their items individually to the main party.
The Clay Studio
Try It Classes
All Try It Classes are subject to a minimum enrollment. If the minimum is not met 24 hours before class is to start then a representative of Café Monet will be in contact to reschedule to a later date. Classes may be rescheduled by customers up to 24 hours in advance for the full amount paid for the class to be added to a voucher code to be used to reschedule the class independently. If customers choose to voucher their classes within 24 hours of class beginning then only 70% of the total paid will be issued as a voucher. Vouchers expire 3 months after they are issued.
If for some reason outside of the Studios control (exemptions for state and national emergencies), you are tardy or entirely miss class one or more of the following may occur:
-Up or until 15 minutes after class was scheduled to begin; participants forfeit the right to the entirety of the demonstration.
-Up or until 15 minutes after class was scheduled to begin; participants forfeit one of three attempts to create a piece on the potter’s wheel. (one piece may still be kept under prepaid class cost*additional costs may apply)
-15 minutes or longer after class was scheduled to begin; participants will be turned away but will be allowed to reschedule to a different day with an administration fee of 30% applied per person rescheduled and understand there will be no refund or transfers of monies to PYOP activities. *Case by case basis may apply*
We cannot guarantee any final outcome for the classes. Clay can be incredibly unpredictable and things can happen inside the kiln that we can’t foresee. We do our best to mitigate any problems by drying the pieces over a longer period of time and have longer firing times to prevent thermal shock. All of that taken into account the potter pieces are generally ready around 6 weeks after class. Customers will be notified when items are ready for pick up.
Long Term Courses
All long term students acknowledge that any missed classes can only be made up during open studio hours unless canceled or rescheduled by Café Monet. “Open Studio Hours” are bonus practice times Cafe Monet provides to students, but these hours are a privilege. Students who do not clean up satisfactorily or are negligent with equipment or another’s work will no longer be allowed to take advantage of this opportunity. 4 buttons will be available at one time for students to claim for these hours. Working time is first come first serve.
Pieces that are complete but lack a signature on the bottom will be discarded with no notification to students. This is in accordance with signage posted in the clay studio.
Parties and Events
All parties and events at Cafe Monet are subject to a minimum attendance and will be charged to that minimum. Larger parties that have attendance lower than 50% projected with no notice, or choose to cancel their party forfeit the deposit paid. All parties are subject to and agree to an automatic 18% gratuity for the event.
Memberships
Members agree to adhere to all policies and procedures as outlined in the Membership Handbook and any update therein after signing.
